Returns & Refund Policy

At Sharni Kane, each artwork and creative resource is created with care and intention.

ELIGIBILITY FOR RETURNS

Art Prints

Art prints may be returned within 14 days of receiving your order, provided they are returned in their original condition.

Returned items must be:

  • Unused and undamaged

  • Returned in their original packaging where possible

  • Accompanied by proof of purchase

Original Artwork

Due to the unique nature of original artwork, all sales of original pieces are final.

Refunds or replacements will only be offered where an item arrives damaged, faulty, or where required under Australian Consumer Law.

Digital Products & Art-Based Exercises

Due to the immediate access provided upon purchase, digital downloads, art-based therapeutic exercises, and other downloadable resources are non-refundable once accessed or downloaded, except where required under Australian Consumer Law.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Once reviewed, we will arrange a replacement, exchange, or refund where appropriate.

HOW TO REQUEST A RETURN

1. Contact Us

Email art.therapy.sharni@gmail.com with your order number and reason for your return request.

If your item has arrived damaged or incorrect, please include photographs to assist with assessment.

2. Return Approval

If your return is approved, you will receive instructions on how and where to return your item.

Please do not send items back before receiving return approval.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

REFUNDS

Once your returned item has been received and inspected, you will be notified of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

EXCHANGES

Exchanges may be available for damaged or faulty items, subject to availability.

If a replacement item is unavailable, a refund or store credit may be offered.

AUSTRALIAN CONSUMER LAW

This policy operates alongside your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

CONTACT

For questions regarding returns, refunds, or exchanges, please contact:

Sharni Kane

Email: art.therapy.sharni@gmail.com

Website: www.sharnikane.com.au